Privacy Policy

Refined Transformations

Website: www.refinedtransformations.com

1. Introduction

Refined Transformations ("Refined Transformations," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, interact with our advertisements, request pricing, submit an inquiry, schedule an installation, make a payment, communicate with us, or use our services.

By interacting with our services, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will request your consent separately.

This Privacy Policy applies to information collected through our website, social media and advertising campaigns, online forms, scheduling systems, customer communications, and garage transformation services.

2. Information We Collect

We may collect the following categories of information.

A. Personal and Contact Information

When you request information, submit a form, schedule a project, or communicate with us, we may collect:

Full name
Email address
Telephone number
Service address
City, state, and ZIP code
Preferred communication methods
Information you voluntarily provide

B. Project and Property Information

To provide accurate pricing and complete our services, we may collect:

Garage or project size
Approximate square footage
Property type and service location
Existing floor conditions
Requested services and upgrades
Design preferences, colors, and finishes
Preferred installation dates
Project photographs or videos
Information about access, belongings, or special project requirements
Other information necessary to evaluate or complete the requested work

We may retain project measurements, photographs, estimates, design specifications, and installation records for business, quality assurance, warranty, and customer service purposes.

C. Booking and Payment Information

When you schedule an installation or make a payment, we may collect or receive:

Appointment and installation details
Deposit amounts
Transaction dates
Payment confirmation and transaction identifiers
Invoice and purchase history
Refund and cancellation information
Payment status and outstanding balances

Payments may be processed by third-party payment providers integrated with our scheduling or invoicing systems.

Refined Transformations does not intentionally collect or store complete payment card numbers or card security codes in its own business records. Payment providers may collect and process payment credentials according to their own security practices and privacy policies.

D. Website and Technical Information

When you visit our website, we and our technology providers may automatically collect:

IP address
Browser and device type
Operating system
Pages visited
Time spent on pages
Referring websites
Interactions with buttons, links, and forms
Approximate geographic location derived from technical information
Advertising and analytics identifiers
Cookies and similar tracking information

This information helps us maintain our website, identify technical problems, understand visitor behavior, and improve our marketing and services.

E. Social Media and Advertising Information

If you interact with our advertisements on Facebook, Instagram, or other platforms, we may receive information you choose to submit, including:

Contact information
Answers to lead-form questions
Garage size and project interests
Intended installation timeframe
Budget preferences
Advertising campaign or lead-source information

Advertising platforms may also process information about your interactions with our advertisements according to their own privacy policies.

We use this information to respond to inquiries, provide relevant service information, and evaluate the effectiveness of our advertising.

3. How We Use Your Information

We may use personal information to:

Respond to questions, inquiries, and pricing requests.
Evaluate potential projects and provide estimates.
Communicate about garage transformation services.
Schedule, confirm, manage, and complete installations.
Process deposits, payments, invoices, refunds, and other transactions.
Collect project details and design specifications.
Coordinate employees, contractors, equipment, and installation schedules.
Provide customer service, warranty assistance, and post-installation support.
Maintain customer records and transaction histories.
Improve our website, advertising, customer experience, and operations.
Analyze the performance of marketing campaigns and lead-generation activities.
Request customer feedback or reviews where permitted.
Administer referral programs or promotional offers.
Prevent fraud, investigate disputes, and protect our business and customers.
Comply with legal, tax, accounting, and regulatory obligations.

We may use information for other purposes that we explain when collecting it or that you separately authorize.

4. How We Communicate With You

When you contact us, request information, or become a customer, we may respond through email, telephone, text message, or another communication method you have provided or requested.

Communications may include:

Responses to inquiries
Pricing and estimates
Scheduling and appointment confirmations
Installation updates
Payment and invoice information
Customer service
Warranty and project follow-up
Review requests
Promotional communications where legally permitted

Submitting an inquiry does not automatically enroll you in unrelated promotional text messages or automated marketing campaigns.

Where required, we obtain separate consent before sending marketing messages, including messages using automated systems or prerecorded or artificial-voice technology.

You may opt out of marketing emails using the unsubscribe instructions provided. You may opt out of promotional text messages by replying STOP where supported or by contacting us directly.

We will honor applicable opt-out and consent-revocation requirements. Certain essential service or transaction communications may continue where legally permitted or necessary to fulfill an existing request or agreement.

Consent to promotional communications is not required to purchase our services.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, analytics services, and similar technologies provided by Squarespace, Meta, and other service providers.

These technologies may help us:

Measure website visits and engagement
Understand which advertisements bring visitors to our website
Track interactions with website content
Measure inquiries, appointments, and conversions
Improve advertising relevance and effectiveness
Identify website performance issues
Support advertising measurement and retargeting

We may use Meta Pixel and related advertising measurement tools.

Advertising platforms may use information collected through these technologies in accordance with their own privacy policies and settings.

Some advertising technologies may involve sharing online identifiers or browsing activity with advertising providers and may be treated as targeted advertising, a sale, or sharing of personal information under certain applicable privacy laws.

Where required, we will provide appropriate notices, consent choices, or opt-out mechanisms.

You may control certain cookies through your browser settings and manage advertising preferences through the applicable advertising platform. Blocking cookies may affect some website functionality.

6. Third-Party Services

We use third-party platforms to operate our website, manage inquiries, schedule appointments, process payments, and support business operations.

These providers may include:

Squarespace: Website hosting, forms, scheduling-related services, and website analytics.

Acuity Scheduling / Squarespace Scheduling: Appointment availability, installation scheduling, customer information, and booking management.

Meta Platforms: Facebook and Instagram advertising, Instant Forms, audience measurement, and lead generation.

Payment Processors: Secure payment processing, deposits, refunds, and related transaction services.

Business and Communication Providers: Email, telecommunications, accounting, customer relationship management, and other administrative services used in our operations.

These providers may access or process information necessary to deliver their services. Some may act as independent businesses responsible for their own data practices.

We encourage you to review the privacy policies of third-party platforms you use.

7. When We Disclose Information

We may disclose relevant information to:

Service providers that support our website, scheduling, payments, communications, or business operations
Employees and authorized contractors working on your project
Suppliers or installation partners when necessary to complete requested services
Professional advisers, insurers, accountants, and legal representatives
Payment processors and financial institutions involved in authorized transactions
Advertising and analytics providers, as described in this policy
Government authorities or other parties when disclosure is required by law or necessary to protect legal rights

We limit disclosures to information reasonably related to the purpose involved.

We do not authorize service providers acting on our behalf to use customer information for unrelated purposes except as permitted by their agreements and applicable law.

We may also disclose information in connection with a merger, acquisition, sale of business assets, or business reorganization, subject to applicable law.

8. Project Photos, Videos, and Marketing Materials

Refined Transformations may photograph or record project areas before, during, and after installation for documentation, quality control, workmanship records, warranty administration, and dispute resolution.

We may request permission to use project photographs, videos, testimonials, or other customer-related materials in advertising, social media, websites, or promotional content.

Where authorization is required, we will obtain it separately.

We will not intentionally publish a customer's name, identifiable personal belongings, private information, or recognizable individuals in promotional material without appropriate authorization.

Customers may contact us regarding concerns about photographs or other content associated with their projects.

Requests to withdraw permission for promotional materials will be evaluated and honored as required by law and any applicable authorization agreement. Previously distributed materials may not always be recoverable.

9. Information Security

We use reasonable administrative, technical, and organizational measures appropriate to our business to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include access controls, secure third-party service providers, and limiting access to information based on operational needs.

However, no internet transmission, electronic storage system, or security procedure can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will investigate and provide any notifications required by applicable law.

10. Information Retention

We retain personal information for as long as reasonably necessary to:

Respond to inquiries
Provide requested services
Manage customer relationships
Fulfill installation and warranty obligations
Maintain accounting and tax records
Resolve payment disputes or legal claims
Prevent fraud
Satisfy other legitimate business needs and legal requirements

The length of retention depends on the type of information and why it was collected.

Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise securely managed in accordance with our retention procedures and applicable obligations.

If you request deletion, we will review your request and remove eligible information where required or appropriate. Certain records may need to be retained for legal, financial, contractual, or security purposes.

11. Your Privacy Choices and Rights

Depending on your state of residence and applicable law, you may have rights concerning your personal information, including the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of eligible information
Request a portable copy of certain information
Opt out of certain targeted advertising or data-sharing activities
Withdraw consent where processing is based on consent
Appeal a qualifying privacy-rights decision where applicable

These rights are subject to applicable legal requirements, exceptions, and eligibility thresholds.

To make a privacy-related request, contact us at:

info@refinedtransformations.com

Please include sufficient information for us to understand your request. We may need to verify your identity before providing, correcting, or deleting personal information.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

12. Children's Privacy

Our website and services are intended for adults seeking home improvement services.

We do not knowingly collect personal information directly from children under the age of 13.

If we learn that personal information was collected from a child in circumstances requiring parental consent without the necessary authorization, we will take appropriate steps to delete or otherwise address that information.

Parents or guardians who believe a child has submitted personal information may contact us.

13. External Websites and Links

Our website, advertisements, or communications may contain links to third-party websites, social media services, payment processors, and scheduling platforms.

We are not responsible for the privacy or security practices of independently operated third-party websites.

We encourage you to review their privacy policies before submitting personal information.

14. Business Transfers and Expansion

As Refined Transformations grows, we may expand our services, service locations, staffing, operating systems, or business relationships.

Information may be transferred to authorized personnel, affiliated operations, contractors, or successors when reasonably necessary to provide services or administer the business, subject to appropriate safeguards and applicable law.

If our business undergoes a merger, acquisition, asset sale, or restructuring, personal information may be included among the transferred business records.

We will provide notices or obtain consent when required.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, technology, service providers, legal requirements, or information practices.

Updated versions will be posted on our website with a revised effective date.

If a change requires additional notice or consent under applicable law, we will provide it.

We encourage visitors and customers to review this policy periodically.

16. Contact Information

For questions, privacy requests, concerns, or requests relating to your personal information, please contact: